(the “Site”) , and what we do with it.
2. DATA WE COLLECT AND HOW WE USE I
We collect the personal information you voluntarily provide to us, which includes your name and e-mail address, in order to subscribe to our newsletter, receive our content, and/or purchase travel services. There is also other personal data we may collect detailed herein.
We collect data from you directly when you fill out a form, purchase a tour, make a booking, or communicate with us via email or social media. We also collect data from you when you use our Website. We may collect personal data from third parties such as our payment processors, advertising networks, and/or analytics providers. Your data is stored in a secure platform. We use your personal data for processing as outlined below or a reasonably compatible purpose.
A. Usage Data. When you visit our website or when you flag the relevant check-box we collect some navigation information that may include your IP address, operating system, page views and other similar info. This data is used to analyze the use of our Website, to deliver relevant content and advertising, and understand our users. Occasionally we will combine information from a number of clients and/or website visitors or letter/email writers; when this occurs, all identifiers are removed, and the aggregate anonymized information cannot be linked to any specific individual. The legal basis for processing is our legitimate interest, namely monitoring and improving our website, marketing, and services.
B. Customer Data. We may process user data, such as name, email address, address, telephone, and other relevant data as related to purchases of travel tours and/or packages. In any case we only collect the personal data necessary in relation to the purposes for which they are processed. We process this data to supply services to you, we will not market other relevant goods and services to you. The legal basis for processing is consent and your affirmative action to enter into such contract with us and/or the purchase and delivery of the contract between you and us.
C. User Data. We may process personal information you provide us for the purpose of subscribing to our email notifications, free content, as well as communication data that you send to us either through email, social media, or other posting and/or communication methods. We process this data for the purposes of communicating with you, to deliver relevant website content, and for the purposes of sending you marketing, content and/or emails. The legal basis for this process is consent or our legitimate interests, which is to grow our business and keep records which may be needed to pursue or defend a legal action.
3. MARKETING AND ADVERTISING.
The above data may be used to send you marketing communications about our business or products. The legal basis for this type of processing is either consent or our legitimate interests in growing our business. We may send you such communications if you requested it and/or if you agreed to receive such communications. We will not send you newsletters or updates on a regular basis. We may also use such Data to understand the effectiveness of our advertising. The legal basis for this type of processing is our legitimate interest to grow our business through marketing and advertising.
4. SHARING YOUR PERSONAL DATA
We do share your information with trusted third parties who provide support in running this company and Website, as well as those parties and services that help administer our business. Your data will never be shared with unrelated third parties. We may disclose your information to payment service providers, administrative , business advisors, or third parties if we sell or transfer parts of our Company. Third parties we share your data with will keep it secure and respect your privacy under the law. We take steps to ensure these companies comply with the GDPR.
5. ANTI-SPAM POLICY
The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the Site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You have the ability to accept or decline cookies and tracking signals using your web browser settings. If you choose to disable cookies, some areas of the Website may not work properly or at all. Our Site may not respond to Do Not Track signals sent by your browser.
7. THIRD PARTY LINKS
8. DATA SECURITY AND BREACH RESPONSE
We do our best to protect your information for any unauthorized access, misuse, or disclosure. All data is kept securely on our internal server. We may allow access to your relevant personal data to our employees, and service providers that need to know such data to perform necessary business services. Personal data will be kept confidential and employees and/or providers will only have access relevant data to it when necessary.
Should there be a potential breach of personal data, we have procedures in place to respond. The breach will be identified, the scope will be determined, and we will make reports and/or notification if we are legally required to do so.
You acknowledge that the personal information you voluntarily share could be accessed or tampered with by a third party. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner. You agree to notify us for any breach of security or unauthorized use of your information.
9. DATA RETENTION AND DESTRUCTION
Personal data that we process for any purpose shall not be kept for longer than is necessary to fulfil its collection purpose or to satisfy a legal or accounting purpose – see also point 13. herein. Paper documents will be kept for ten (10) years as is required by law. In some cases, your data by be anonymized for research purposes and used indefinitely. If your data no longer meets any of the above criteria, personal data will be deleted or otherwise disposed of in a safe and secure manner.
10. INTERNATIONAL TRANSFERS
Your data may be transferred to other countries and by using the Website, you consent to the transfer of information to countries outside your country of residence. If you are located in the European Union, we We will always do our best to ensure security of your data. We aim to providers that are part of the EU-US Privacy Shield. You may always request information on how and where your data is processed and stored.
11. CHANGES TO THIS POLICY
12. YOUR RIGHTS
Your rights under data protection laws include the right to access, erase, correct, restrict, and/or object to our use and processing of your personal data, as well as the right to portability of the data. You have the right to confirmation as to how and where we process your data. To the extent that the legal basis for our processing consent, you have the right to withdraw at any time. If you consider our processing to infringe data protection laws, you have the right to lodge a complaint with a supervisory authority.
12.1 Right to access at your personal data and to receive information about it.
We understand that you may like to know what personal data we hold about you and the purpose of processing of it, so we are happy to assist you, whenever possible, with your request in matter of Privacy (art.15 GDPR); to protect your data, however, we require that you prove your identity to us at the time your request is made. We will also promptly inform you when we collect your personal data from third parties without your knowledge (art.14 GDPR).
12.2 Your other rights in according with the European rules.
You may also be entitled to: a) request the correction and/or deletion of one or more of your personal data (art.16 GDPR); b) withdraw your consent to the processing of your personal data when we process such data on your consent and/or opt out from processing it, even for one or more of the authorized uses (art.7.3 and 5.1.b GDPR); c) verify your oblivion right as per point 13. hereof (art.17 GDPR); d) request the restriction of the processing of your personal data (art.18 GDPR); e) request the receipt or transmission to another organization, in machine-readable form, of the personal data you have provided to us (art.20 GDPR); f) object to processing your personal data (art.21 GDPR); g) forward a complaint, where appropriate, directly to the competent Supervisory Authority in data protection, in particular in the EU Member State of your habitual residence (art.77 and 78 GDPR) or directly to the Italian Authority named “Garante Privacy” – www.garanteprivacy.it. After you have chosen to withdraw your consent, we may be able to continue to process your personal data to the extent required or otherwise permitted by law. To exercise one or more of your rights, please send us an e-mail or contact us as per point 14.
13. HOW LONG IS YOUR DATA RETAINED
We store your personal data for as long as this is necessary for the fulfilment of the purpose the data has been collected for, plus a short safety period; for travel related transactions, or similar services and purchases, your personal data may be stored by us for the period of time required by the Italian law and in any case until the expiry of applicable limitation periods in order to be able to assert any possible legal claims (10 years and 6 months, subject legislative revisions).
14. OUR INFORMATION
The principal Website is owned and operated by:
By VQ Travel Services
Via Banchina del Azoto 15
30175 Marghera Venice
Updated: February 2019